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Dumpster rental

Work orders & trips

How a rental becomes scheduled work: the delivery trip, the pickup trip that ends at the scale, and what actually holds a container.

This is part of the Dumpster rental workflow

Doing junk removal? Start with the quote workflow.

A rental is one job with two trips: a delivery and a pickup. They are scheduled separately because they happen days or weeks apart, and the rental closes when the pickup ends at the scale.

Delivery

  1. 1The trip appears on the schedule for the booked start date.
  2. 2Assign a driver.
  3. 3The driver taps Mark Dropped and takes photos. On a rental they are labelled delivery automatically.
  4. 4The container is now out. Its unit is reserved for the booked dates.

Pickup, which ends at the dump

  1. 1The pickup trip sits on the booked end date. On your job list its action reads Weigh In, not Complete.
  2. 2The driver taps Load Secured at the customer's address and photographs the container -- labelled pickup automatically -- then drives to the scale.
  3. 3At the dump the driver taps Enter Weight Ticket: the site, the weight, the dump fee, a photo of the ticket. Saving it offers a pre-filled dump-run record for your own costs.
  4. 4The weight charge, if any, is shown for confirmation. Confirm closes the rental: the customer is charged and gets their receipt, with the ticket on it. See Disposal sites, dump runs and the scale ticket.

Availability follows the booked dates, not the pickup trip

A container is offered again from the day after its booked end date, whether or not the pickup has been done. An open pickup trip is work to finish, not a hold on the unit -- so if a customer keeps a container past the end date, someone else may already have it for the next day.

Extending a rental

When a customer wants to keep the container longer, open either trip of the rental and use Extend rental on the Rental term card. Pick the new pickup date and the extra days are priced for you: days beyond the included period at the equipment's per-day rate, under your closed-day policy, with any per-day add-ons. Confirm, and the container stays held through the new date, the pickup trip moves, the extra days go on the rental's invoice as one line, and the customer gets the rescheduled-pickup message with the new date and the amount.

The extra days are charged to the card on file if the customer paid online; otherwise they go on the invoice as a balance due with a payment link. If the container is already booked again, the date picker tells you the day it is next needed, which is the latest that rental can run. Moving the pickup trip by hand still does not extend the reservation -- use Extend rental.

Photos

Delivery and pickup photos are the rental equivalent of before/after. They protect you in a damage dispute, and a featured pair appears in your website gallery. See Photos & your gallery.

Common mistakes

"Availability is wrong -- it thinks containers are out that are back in my yard."

A container is held for its booking's dates and nothing else. If the yard has one back early, it is still reserved until its end date; if the calendar shows one free that is still out, the booking has ended and the pickup is late. Check the booked dates, not the trip.

"The driver marked the pickup and the rental did not close."

A rental closes at the scale, not at the customer's address. Load Secured is a step; Enter Weight Ticket and Confirm are what finish it.