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Business settings

Disposal sites, dump runs and the scale ticket

Where your loads go and what each trip costs: the standard fee that prices estimates, the dump-run log that records what you actually paid, and how a scale ticket reaches a rental invoice.

This applies to both workflows

What are the two workflows?

A disposal site is a place you tip: a landfill, a transfer station, a recycler. It sits under Settings > Business > Disposal Sites, right after Vehicles, because it is the same kind of thing -- a vehicle is what you haul with, a disposal site is where the load goes.

Each site does two jobs. Its standard fee is the cost HaulHQ assumes when it prices an estimate. And the site is the vendor on every dump run and scale ticket you record, so your real disposal spend is grouped by where it went.

Setting up a site

  1. 1Go to Settings > Business > Disposal Sites and press Add Site.
  2. 2Enter the Site Name and the Standard Fee -- what a typical trip there costs you. Address and phone are optional.
  3. 3Mark one site as Default. It is pre-selected on estimates and on the driver's forms.
  4. 4To stop using a site, untick Active. It stays on the list, greyed out, so old runs keep their vendor, and it can be switched back on.

How the standard fee prices your estimates

When you build a written estimate, the Dump Fee (your cost) in its Margin Calculator card is filled in from your default site's standard fee, and you can pick a different site from the list. That cost, with labour and fuel, is what the estimate's margin is measured against. The Margin tab under Settings > Pricing keeps your labour rates and the green/yellow/red thresholds; the dump fee itself is set here, on the site.

A site with no fee makes every job look more profitable than it is

A standard fee of $0 is read as a free tip. Every estimate against that site shows a margin with no disposal cost in it. Put a real number on every active site, even a rough one.

Logging a dump run (junk removal)

A junk truck goes to the dump with several jobs on it, so the cost is recorded per run, not per job. The person at the scale is the driver, so the form is built for a phone outside the truck.

  1. 1In the driver app, tap Dump Run in the bottom bar. From the dashboard, the + button offers Log a dump run.
  2. 2Enter what you paid. The fee is the only required field.
  3. 3Pick Where -- your default site is pre-selected, and Not sure yet is allowed. Ticket number, weight and a photo of the ticket are optional and can be added later.
  4. 4Save. If the photo fails to upload, the run still saves; the fee is never lost to a bad signal at the gate.

Runs appear under Reports > Money Out > Disposal: totals for the period, a breakdown by site, the list of runs, and a CSV export. It is a record of what disposal cost you, kept apart from what customers paid.

The scale ticket on a dumpster pickup

A rental ends at the scale, not at the customer's kerb. When the driver picks the container up, the job says Weigh the load to finish, and the operator's job list shows the pickup's action as Weigh In. One capture at the scale does everything below.

  1. 1The driver taps Enter Weight Ticket and fills in the disposal site, the weight and its unit, the dump fee you were charged, the waste materials, the ticket number and a photo of the ticket.
  2. 2On saving, a Log dump run card appears, already filled from the ticket -- same fee, weight, site, ticket number and the same photo. Tap it to record the run as your cost, or Skip. Saving the ticket again updates that run rather than adding a second one.
  3. 3The weight is compared with the rental's included weight and the overage is shown for confirmation. It can be adjusted or waived here. Confirm charges the customer and sends their final receipt.

Where the ticket goes

Once a weight charge is on a rental invoice, the ticket travels with it. The customer is being asked to pay for something they did not agree to in advance, so the evidence is on every surface where they meet the charge:

  • The invoice in your dashboard, under the line items.
  • The customer's payment page.
  • The invoice PDF and the paid-receipt PDF.
  • The rental receipt email, as the same sentence plus a View the scale ticket photo link. The photo is linked, not embedded, because most mail apps block images and a blocked image reads as a broken receipt.

The caption states the scale weight, what was included, and the rate as you typed it -- per ton or per pound. With no photo, the numbers stand on their own.

Correcting a weight after the customer was billed

The stored weight can still be corrected, but the charge does not move. The ticket then reads *"Weight later corrected to 5,400 lbs; the charge reflects the weight at billing"* wherever it shows, and the correction is written to the job's activity log. If the customer was over-billed, refund the difference from the invoice with a partial refund.

Common mistakes

"My estimates say every job makes money, even the ones that lose it."

Check the standard fee on your default disposal site. A site with no fee puts $0 of disposal cost into every estimate's margin.

"I entered the ticket against the wrong site."

The run's cost is filed under that site in Money Out. Open the run and change Where; on a rental, edit the weight ticket and save -- the linked run updates rather than duplicating.

"The customer says they never agreed to a weight charge."

Their booking page, checkout summary and confirmation email state the included weight and your overage rate before they pay -- if you set both fields. Then the ticket itself is on the invoice and the receipt. See Equipment & units.

"I logged the dump run and the scale ticket, so the cost is in twice."

On a rental pickup the two are one record: the ticket save offers the run pre-filled, and re-saving updates it. Logging a separate run from the Dump Run screen as well would double it -- use the card on the ticket.