Junk removal
The quote workflow
How a junk removal job moves through HaulHQ: the customer describes the work, you price it, and a person closes it -- or they book themselves, if you have priced your load sizes.
This is part of the Junk removal workflow
Renting dumpsters? Start with the booking workflow.Junk removal is quoted, not booked, because the price depends on a pile nobody has seen yet. The flow is built around getting to a number fast and then getting a person in front of the customer.
The path
- 1A customer checks their zip on your site and describes the job.
- 2They pick a load size and see an instant price range, or ask for a written estimate.
- 3HaulHQ captures a lead with their photos and details.
- 4You send an estimate, or the price they already saw stands.
- 5You close it -- a call or a text, fast. This is where junk jobs are won. Customers who are ready can also book the pickup themselves from the same form.
- 6The job is scheduled, hauled, photographed and completed.
The human close is the strength, not the fallback
It is easy to read "a person closes it" as the thing dumpster rental has outgrown. It is the opposite. Answering a lead fast is how junk jobs are won, and it is what HaulHQ is built to make possible -- the lead lands with photos, a price and contact details already attached. Self-booking is a convenience for customers who are already decided; it does not replace the call.
Both closing paths, and which one to set up
The two paths are not alternatives you pick between. Both are live on the same form at the same time. What you control is how much of the price a visitor sees before they hand over their details -- see Your quote form.
| Path | What the customer does | What you get |
|---|---|---|
| You close it (most jobs) | Describes the job, sees a price range, leaves their details | A lead with photos, a price and a phone number. You call or text. |
| They self-book | Picks a load size, then picks a date and time window | A lead and a scheduled job, created together. The lead is recorded as converted, so nothing is lost. |
Do not chase self-bookings at the cost of leads
The number to watch is leads, not online bookings. HaulHQ measured this on its own tenants: the gated multi-step form produced 13 leads where the simpler one produced 45. Self-booking suits an operator whose load sizes are priced tightly enough to quote sight-unseen. If that is not you, showing a price range and getting the call is the stronger setup.
What to set up
- [Load tiers](/docs/junk-removal/load-tiers) -- the sizes customers pick from, and the price range for each.
- Price book -- per-item prices for building written estimates. See Range pricing for how the low/high numbers are used.
- [Your quote form](/docs/junk-removal/quote-form) -- the fields, the appearance, and whether the price is shown before contact details.
- A quote page on your website carrying [
[haulhq_form]](/docs/wordpress/haulhq-form), plus [[haulhq_zip_cta]](/docs/wordpress/haulhq-zip-cta) wherever you want the flow to start.
Common mistakes
"Junk removal cannot take a booking, so I need the booking shortcode."
It can. [haulhq_form] takes a booking as well as a lead -- see Your quote form. [haulhq_booking] is for containers, not junk, and adding it will not help. See the two workflows.
"A human close means HaulHQ is behind on automation."
It means junk jobs are won on contact, and the product is built to get you there fast. The form exists to produce a lead you can call, which is why contact details are captured early rather than at the end of a checkout.
"My load tiers show Call for pricing and I did not ask for that."
A tier with a blank price range renders as "Call for pricing". Fill in the minimum and maximum -- see Range pricing.