Junk removal
Your quote form
Settings > Quote Form is not cosmetic. Together with two settings on other screens it decides whether a visitor becomes a lead you call or a booking on your calendar.
This is part of the Junk removal workflow
Renting dumpsters? Start with the booking workflow.Most people find Settings > Quote Form while looking for somewhere to change a heading, and never come back. That is a shame, because the switches on this screen -- plus two that live elsewhere -- are the control panel for which path a customer takes. Nothing else in the product decides that.
This screen is junk removal only
Settings > Quote Form controls [[haulhq_form]](/docs/wordpress/haulhq-form) and the quote section of your HaulHQ page. It has no effect on the container booking widget, and dumpster sizes are never added here. If you rent containers, the screen you want is Catalog & equipment.
The four levers, and where each one actually lives
Two of the four are not on this screen, which is the single most common reason someone concludes a setting does not exist. Check this table before hunting.
| Lever | Where it lives | What it decides |
|---|---|---|
| Show prices on the form | Settings > Quote Form | Whether a visitor sees the price range before or after giving contact details |
| Show instant booking-time picker | Settings > Scheduling | Whether the customer is offered up to three concrete tap-to-book times after the price, instead of a generic "Book Now" |
| Same-day cutoff time | Settings > Scheduling | Whether "today" is offered at all, and until what time of day |
| Which form to embed | The shortcode, not a setting | form="standard" swaps the multi-step zip flow for a single-screen lead form |
Show prices on the form
This is the one that changes the shape of the funnel. Leave it on unless you have a specific reason. An instant price is HaulHQ's differentiator: competitors gate the number because they cannot compute one, and a visitor who sees a price has a reason to keep going.
- On (the default). Load-size cards show a price range. The visitor sees a number, then chooses to book or to leave their details.
- Off. Cards show "Get your price" instead of a range, contact details are captured first, and the estimate is revealed after. You collect a contact from people who would have bounced on the number -- and you lose the people who would have kept going because of it.
Turning the price off is a deliberate exception, not a tactic
It is worth trying only if you can measure the result. HaulHQ's own measurement went the other way: the gated flow produced 13 leads where the ungated one produced 45. Shown is the default for a reason.
Instant booking times, and the same-day cutoff
Both live under Settings > Scheduling, in the "Instant Booking Times" card. The picker turns the moment after the price from a generic "Book Now" into up to three specific slots the customer can tap. It is junk jobs only -- containers use their own calendar.
The cutoff is read in your business timezone
Same-day is offered until the cutoff time each day, and blank means never offer same-day. The time is evaluated in the timezone set under Settings > General, not the visitor's. If you have not set a timezone, set one -- an Eastern operator with a 2pm cutoff and no timezone was taking same-day bookings until 5pm local.
Standard form vs the multi-step flow
The default is the multi-step flow: check zip, pick a load size, see a price, then book or leave details. Adding form="standard" to the shortcode embeds a single-screen lead form instead -- every field at once, one submit.
[haulhq_form form="standard"]The single-screen form. Fewer steps, no zip gate, no price cards.
Say this plainly: the multi-step form underperformed on leads
Over the same period on the same site, the gated multi-step form produced 13 leads against the simpler form's 45. The multi-step flow is still the default because it is what delivers an instant price, which is the differentiator. But if leads are the number you are judged on and yours are thin, form="standard" is the first thing to try.
Fields, appearance and the success message
- Fields -- turn any field on or off, mark it required, rename its label and placeholder, and add your own. Name, phone, email and zip ship on and required, which is what makes the result a lead you can act on.
- Heading, subheading and button text -- the words around the form.
- Primary color -- the button and accent color, so the form matches your site.
- Success message -- what the customer reads after submitting. Say what happens next and how fast, because this is the moment they decide whether to call someone else.
What this screen does NOT control
This is the screen a developer got stuck on for an afternoon, so the list is explicit.
- The container booking widget. Nothing here reaches [
[haulhq_booking]](/docs/wordpress/haulhq-booking). Dumpster rental is a separate workflow -- see the two workflows. - Your dumpster sizes. Containers are equipment in your Catalog, never form fields.
- The load sizes and their prices. Those are load tiers, under Settings > Pricing.
- Booking capacity, hours and blocked dates. Per-day caps are on the Load Tiers tab; hours and blocked dates are under Scheduling.
- The chatbot. It has its own settings screen and quotes from your price book, not from this form.
- Where the form appears. That is the shortcode on your page -- see Which shortcodes, and where.
Common mistakes
"I turned on instant booking in Settings > Quote Form."
It is not there. The instant booking-time picker and the same-day cutoff are both under Settings > Scheduling, in the "Instant Booking Times" card.
"Settings > Quote Form controls the form on my website."
It controls the junk removal quote form ([haulhq_form]). It has no effect on the booking widget ([haulhq_booking]), which is what a dumpster site uses.
"I will add my dumpster sizes as fields on the quote form."
The quote form is junk removal only. Containers live in your Catalog as equipment and are sold through the booking widget.
"Hiding the price will get me more leads."
It may get you more contacts from people who would have bounced, and fewer from people the price would have convinced. Measured on a live HaulHQ site the gated flow produced 13 leads against 45. Treat hiding the price as a test you measure, not an improvement.
"Same-day is not being offered and I set a cutoff."
Check three things: the instant booking-time picker is on, the cutoff is not blank, and your business timezone is set under Settings > General. The cutoff is evaluated in that timezone.
"I unticked Allow Book Today so that size would make people call me."
It stops them self-booking; it does not make them phone you. They get a short form -- contact details and what they need hauled -- and the lead lands with you to call back. Which is the point: you close it. The setting is on the Load Tiers tab, per size.
"I changed the success message but customers still get the old one."
WordPress caches the embedded form. Reload the page with the cache cleared, or check that the page you edited is the one carrying the shortcode.