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Business settings

Service area

Set the cities and zip codes you serve. Cities are what your public pages are gated on, and missing them keeps your site dark.

This applies to both workflows

What are the two workflows?

Your service area does two jobs: it stops out-of-area customers booking, and it supplies the city names your public pages are built around.

Add cities, not just zips

Zips gate bookings. Cities are what the public site gates on. A tenant who enters zips only finishes setup and stays dark, with pages that render but say nothing. Fill in both.

How to set it

  1. 1Go to Settings > General and find Service Area.
  2. 2Add every city you serve, spelled the way a customer would search for it.
  3. 3Add the zip codes you cover. These are what the booking and quote forms check.
  4. 4Save, then load your public site and confirm the city name appears.

Where it shows up

  • The zip check at the start of the booking widget and the quote form.
  • Your landing page headline and local search markup.
  • [[haulhq_service_area]](/docs/wordpress/haulhq-service-area) on your WordPress site.

Common mistakes

"My site says the city is wrong, or blank."

The city list is empty or misspelled. It is read directly from your service area.

"A customer said their zip was rejected but I do serve them."

The zip is not on the list. Zips are matched exactly, not by proximity.